We ship every product we sell from warehouses in the United States. We have two warehouses, one in Connecticut and one in Virginia. Where we ship from depends on which product you order. We try to ship on the same day as the order. However, if you order after 3pm it will most likely ship the next business day.
All orders placed domestically, meaning from inside the United States of America or its territories, are free for orders above $50 and have a $5 shipping charge when under $50. However, any orders made outside the U.S.A. or its territories are subject to a $20 shipping charge.
Also, when shipping an order internationally, any batteries added to the order will be refunded if we cannot install them in the item being shipped. A new restriction from local delivery services enforces lithium-ion batteries be installed in the equipment that uses them when traveling by air. Ground shipments are mostly unaffected by this and will be treated on a case by case basis as needed.
There are times when we don't have the item that you ordered in stock. When this happens, we have to order it from the manufacturer. If that happens it could be a couple of days to a couple of weeks before we receive it. We will let you know when this happens via email and give you an ETA of when your flashlight should arrive on your door step. We hope you understand that when this unfortunate situation occurs we aren't fully in control of the timing. If you would like to cancel your order, we will give you a full refund.
We think communication is key for great customer service. When you place an order there are a series of automated emails that you will receive. This is our system ensuring that you get all of the information you need in a timely manner. We will also follow up with a personal email from our customer support staff to ensure that you have received the best possible customer service available. You can contact us at any time at our customer service email address or phone number 571-572-2852 if you have any questions or concerns.
Thank you for considering BestLight.io for your flashlight and battery purchases.